I had an unusual fast food dining experience this week. My day had not gone particularly well and I felt like some greasy goodness might lift my mood.
As I walked up to the counter, a number of smiling teenagers were waiting, almost eagerly it seemed, to take my order. The young woman I approached smiled even bigger when she greeted me and she continued to smile brightly while I decided what I wanted. I thanked her as she handed me my drink and she replied, "It's my pleasure."
Simultaneously, a smiling young man walked behind her with a tray and called out my first name. I waved my hand to catch his attention and thanked him as he gave me my food. He too replied, "It's my pleasure."
When was the last time you heard a teenager say "it's my pleasure"? Seriously, when was the last time you heard anyone say "it's my pleasure"? Has it ever happened? For a moment I wondered if I had been transported to a 2011 version of Stepford, CT that featured adolescents instead of wives.
But these teens were not robotic fast food workers. They genuinely meant what they said -- I could see the sincerity in their smiles and hear it in their voices. What a contrast to the majority of sullen fast food workers who appear to be more interested in chatting with their friends than waiting on customers.
"It's my pleasure."
No Chick-fil-A, thank you. The pleasure was all mine. : )
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